From a $10,000 investment to millions in business
1159_ 2/8/12 - It's been a couple of years since interviewing the CEO and co founder of Gold Systems, Terry Gold. They're celebrating their 21st year in business - Terry said, “We had no idea when we started this company that we would go 20 years. Plus, and we're still going, even better!" In fact, they've launched some new things and that's what we want Terry to tell us about. Two years ago Terry was working on a new product, Vonetix 7 Voice, a product that they licensed and sold to Avaya and Cisco. Gold Systems uses Vonetix 7 Voice to create enterprise class interactive voice response (IVR) and speech recognition applications and incorporate them with an organization's unified communications (UC) environment. Vonetix 7 UC includes a development environment to create Communication-Enabled Business Process (CEBP) applications that add value to an enterprise's UC tools and infrastructure. But this is a brand new product and it's targeted at Microsoft, a partner that we've been working with for seven-eight years now. We realized there was a piece missing in their product line that we could fill with our product. Not only are we a partner, but now they are a customer of ours as well. So if you call 1-800 Microsoft or Xbox, the Gold System software is underneath all of that. "In fact", Terry says, "they tell us that we handle about 95% of all the inbound calls to Microsoft in the U.S. and about 50% worldwide. Now as a result of working with Microsoft Gold Systems are also able to work with some smaller organizations. "We started out working with the big phone companies. These were pieces of hardware that enterprises would buy and they'd spend millions of dollars on their phone systems. That's changing radically... In the beginning Terry and Jim Fudge, co-founders and good friends, had $10,000 between them, and they bootstrapped for the first nine or ten years. Brad Feld invested in Gold Systems during the dot com boom. Terry says he wants to go on record, "I think Brad probably holds the world record for most patience. Now here we are in another upswing." Larry asked what Terry saw for Gold Systems in the coming year. The prognosis is good - after a tough year. "Last year started out not so good, in fact pretty badly. The year before.." .listen for more...
Related Links: Gold Systems || Vonetix 7 Voice || Microsoft || Feld Thoughts || Communication Technology Channel || Keywords: Terry Gold, Gold Systems, Vonetix 7 Voice, Microsoft, Xbox, Skype, Communication-Enabled Business Process, CEBP, Brad Feld, Phone Companies - bytes=5435039
LISTEN TO: Terry Gold, CEO/CoFounder, Gold Systems

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